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Penchard Terms and Conditions.

Contract
Penchard acts in good faith in an advisory capacity. By agreeing to use Penchard’s services, either verbally, by post or by email, you are agreeing to our Terms and Conditions, here stated.

Services
We undertake to supply you with the services as described in our agreement with you on or by any agreed date.

All attempts will be made to deliver your services in full on or before the completion date agreed by both parties. Penchard cannot be held accountable for technical difficulties out of our control, nor can we assist with technical problems beyond the range of services we offer. In the event of any complications, all reasonable endeavour will be made to ensure that the services are delivered in full and on time.

Penchard provides services in good faith and cannot be held responsible for the acts of the client’s employees after completion.

Penchard cannot accept financial responsibility on behalf of our clients.

Payment
Individual or “one-off” jobs
In cases of individual or ”one-off” jobs, Penchard invoices upon completion of the contracted work.

Continuous or rolling contracts
In cases of continuous or rolling contracts, Penchard invoices on a fortnightly basis, in arrears.

Penchard operates a strict 14 day payment policy. If payment is late a 10% charge will be added (compounded weekly). This does not affect our statutory rights in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002.

Penchard’s preferred payment method is by BACS.

Privacy Policy
We believe strongly in protecting clients’ privacy. Any information which you provide to Penchard, via our website or directly to us, is stored in our database which is for Penchard use only. We will not provide any of the personal information you give us to any third party.

Third Parties
As part of its services, Penchard may recommend third parties to clients. Where the contract is between the client and the third party, Penchard cannot be held liable for the acts or omissions of third parties.

Penchard cannot accept any responsibility for any error, misjudgement or ineptitude arising from a third party’s workmanship, or any problems occurring from decisions made by them, or any actions taken that have not been communicated in writing.

Cancellation
Amendments and cancellations must be made in writing. In the case of continuous or rolling contracts, a minimum of two weeks’ notice must be given by either party.

Cancellations of contracted work may result in a charge for time and materials already invested in the contracted project by Penchard.

Under exceptional circumstances, Penchard reserves the right to cancel any commitment with you, without any obligation on its part, should:
i. There be any occurrence beyond the reasonable control of Penchard, which will prevent us from performing our duties.
ii. If Penchard believes the arrangements made will prejudice our reputation.
iii. If the client has an unsettled account or dispute with Penchard.
iv. If Penchard becomes aware of changes in the client’s financial situation.
v. If the client fails to comply with these terms and conditions.

These terms and conditions are subject to change from time to time.